Quarterly Examination in Front Office Services

Rowena, a front office service staff needs to record cash transactions and cash balances. What tool or equipment does Rowena need to use?

• Cash register

• Cash voucher

• Key rack

• Room rack

A guest in a hotel will be checking-out after her two-weeks’ vacation, thus she needs to pay all her bills, but she doesn’t have cash anymore. She only has credit card with her. If you are a hotel staff, will you let her pay via credit card?

• Maybe

• No

• Yes

If the manager of the hotel allowed the client to pay through credit card, what equipment should Rowena use to process the payment?

• Calculator

• Cash register

• Computer

• Credit card imprinter

Manager Jeff needs to send documents through phone call to the other branch of their hotel. It should be received in printed pages by the other branch manager. What equipment will he need to use?

• Calculator

• Telephone

• Fax machine

• Printer

Another hotel client will be checking out and she pays thousand bills. According to the news, there are lots of fake bills, how would the hotel cashier be assured that the money is not fake?

• Ask the manager to check it

• Check it with a currency detector

• Call a friend to check it

• Bring it to the bank

A CEO of a company checked in to your hotel for a business transaction so he brought with him some very important documents. Before the date of his appointment to some business partners, he wants to relax and travel around the city but he is afraid that someone might get his documents. Where should he keep it to assure himself that it will be safe?

• In a safety deposit box

• In the reception desk

• In the comfort room

• Under the bed

When the client checked in to the hotel, she will be entertained and to be interviewed by a hotel staff. This staff is called ______.

• Bell boy

• Cashier

• Concierge

• Receptionist

After the interview about the basic information of the client, he will be checked in to the room that he wants to avail. Therefore, the staff will give him the ______ before going to the room.

• Key

• Receipt

• Toothbrush

• Towel

If the client has a lot of luggage and baggage, he will be assisted by a hotel staff called ______________

• Bell boy

• Cashier

• Concierge

• Receptionist

Before letting the guest to enter the room, it will be prepared and checked by the _____________.

• Housekeepers

• Janitor

• Maids

• Street sweepers