What is the first step in welcoming guests to a restaurant?

• Asking for their order immediately

• Greeting them with a warm and friendly welcome

• Directing them to a random table

• Handing them the bill upon arrival

Why is it important to establish eye contact when greeting guests?

• To intimidate them

• To make them feel valued and welcomed

• To speed up the order-taking process

• To check if they are regular customers

What should a server do before seating guests?

• Ask for their reservation details (if applicable)

• Take their order at the entrance

• Tell them the menu is limited

• Ignore them and let them find a table themselves

When presenting the menu to guests, what should a server avoid doing?

• Recommending the restaurant’s specialties

• Rushing guests to make a quick decision

• Informing them about any unavailable items

• Answering questions about menu items

What is the best way to take a food and beverage order accurately?

• Memorizing the entire order without writing it down

• Asking guests to repeat their order multiple times

• Writing down or inputting the order into a POS system immediately

• Letting the guests write their own order

If a guest is unsure about what to order, how should a server assist them?

• Recommend popular dishes and ask about their preferences

• Walk away and give them more time

• Offer only the most expensive items on the menu

• Take orders from other tables and return later

Why is it important to repeat the order back to the guest?

• To impress the guests with your memory skills

• To confirm accuracy and avoid mistakes

• To make the ordering process longer

• To give guests a chance to change their minds

What is the appropriate response if a guest has a food allergy?

• Ignore their concern and take their order as usual

• Assure them the restaurant does not use any allergens

• Inform them about ingredients and suggest allergy-friendly options

• Tell them to bring their own food

When should a server check back with the guest after serving their food?

• Immediately after serving, to ensure everything is correct

• After they have finished their meal

• Before they start eating

• Only if they call for assistance

If a guest complains about their order being incorrect, what should the server do?

• Apologize and offer to correct the mistake immediately

• Ignore the complaint and continue serving other tables

• Argue with the guest and insist the order is correct

• Offer them a free meal without confirming the issue