Polite and Strong Complaints Practice

Fill in the blanks with appropriate polite complaints from the lesson. 1. Excuse me, but I think there’s been a ____________ with my order.

Fill in the blanks with appropriate polite complaints from the lesson. 2. I’m sorry to say this, but my ____________ is cold.

Fill in the blanks with appropriate polite complaints from the lesson. 3. I’d like to make a ____________ about my internet connection.

Fill in the blanks with appropriate polite complaints from the lesson. 4. I’m afraid the ____________ in my room isn’t working.

Fill in the blanks with appropriate polite complaints from the lesson. 5. ____________ to say this, but there seems to be a problem with the air conditioning.

Match the complaint with the situation where it would be used. 1. "This is unacceptable. I waited an hour for my food!"

• Waiting in a long line at a grocery store.

• Waiting for food in a restaurant and it took too long to be served.

Match the complaint with the situation where it would be used. 2. "I expect this issue to be fixed immediately."

• When your internet goes out during an important work meeting.

• When your car is low on gas.

Match the complaint with the situation where it would be used. 3. "I’m very disappointed with the quality of this product."

• Receiving a broken item that you ordered online.

• Buying an item at a store but finding it perfect.

Match the complaint with the situation where it would be used. 4. "I demand a full refund."

• You receive a faulty product and want your money back.

• You accidentally break an item at a store and feel guilty about it.

Match the complaint with the appropriate response. 1. "I’m afraid my hotel room is very noisy."