Jaquan and Vismar are working on a project to improve their company's product quality. They focus on the four common components of quality in the business world: quality planning, quality control, quality assurance, and quality improvement.

• Quality planning, quality control, quality assurance, and quality improvement.

• Quality analysis, quality execution, quality maintenance, and quality review.

• Quality planning, quality assurance, quality review, and quality implementation.

• Quality inspection, quality maintenance, quality evaluation, and quality improvement.

Antonio and Mireya are working on a project to improve their company's operations. They learn that quality management refers to the ongoing process of planning, implementing, and integrating quality into every aspect of an organization. It results not only in the production of quality goods and services but in an overall organization of quality. It does not consist of a specific set of tools or techniques; rather, it is a philosophy of management that should flow throughout the entire business.

• A specific set of tools or techniques.

• A philosophy of management integrating quality into every aspect of an organization.

• Only the production of quality goods and services.

• A method applicable solely to manufacturing processes.

Jaquan and Janee are working in a factory where quality control is a process that measures products against predetermined standards after the products have already been created; if a product is defective (doesn’t meet standards), it can be weeded out and discarded or possibly repaired; some people might refer to quality control as an “inspection”.

• True

• False

In a school project, Mireya and Antonio are tasked with ensuring that their science fair model meets quality standards. They decide to implement a system that focuses on planning ahead for quality and preventing the creation of defects in their model.

• They only inspect the model after it is completed.

• They focus on planning ahead to ensure quality and prevent defects from being created.

• They only involve checking quality control.

• They take a passive approach and identify defects after the model is finished.

Quality improvement involves an organization’s willingness to change and adapt for the purpose of maintaining quality. This purposeful action underlines a successful business's commitment to constantly seeking new ways to improve quality throughout the entire company using various methods tailored to specific fields or industries.

• It involves a purposeful organizational change and commitment to maintaining quality.

• It is random change without any structured approach.

• It only applies to manufacturing industries.

• It is solely based on employee feedback.

Jaquan and Josue are shopping for a new smartphone. They want a device that will last long, perform reliably, and can be easily serviced if needed. Which of the following best describes the characteristics they are seeking in a quality smartphone?

• Reliability, Serviceability, and Durability

• Design, Price, and Brand

• Efficiency, Innovation, and Sustainability

• Performance, Price, and Convenience

Customers are looking for quality services that are characterized by reliability, tangibles, responsiveness, assurance, and empathy.

• Reliability, Tangibles, Responsiveness, Assurance and Empathy

• Only reliability and responsiveness

• Tangibles and empathy only

• Assurance and responsiveness only

Mireya and Antonio are discussing what keeps quality at the forefront of the modern business world. Based on their conversation, which of the following best states the factors involved? (Note: It refers to consumer pressure and changing technology.)

• Consumer pressure

• Changing technology

• Both consumer pressure and changing technology

• None of the above

At Vismar and Janee's company, they implemented a quality-management plan and enjoyed benefits including at least two of the following: A clear organizational vision, Motivated managers and employees, Increased consistency, Increased efficiency, Reduced costs, Increased sales/profitability, Higher levels of customer satisfaction. Select the option that lists two such benefits.

• Increased efficiency and Reduced costs

• A clear organizational vision and Increased sales/profitability

• Motivated managers and employees and Increased consistency

• Increased consistency and Higher levels of customer satisfaction

Vismar and Janee are working on a project at their company. Quality is a top priority at every level of the company. Which of the following best represents the levels at which quality must be maintained?

• Quality is only required at the top management level.

• Quality is only required at the departmental and individual job levels.

• Quality is required at the top management and departmental levels.

• Quality is required at the top management, departmental, and individual job levels.