Orders, returns and order letter

What is an order?

• A request to purchase goods or services.
• A legal document for business transactions.
• A type of payment for services rendered.
• A method of delivering goods to customers.

What is a purchase order?

• A summary of sales made.

• An invoice for services rendered.

• A receipt for goods received.

• A document that authorizes a purchase transaction.

What is the purpose of an order confirmation?

• To issue a refund for a returned item.

• To cancel a previous order.

• To provide a shipping schedule.

• To verify the details of a customer's order.

What does it mean to fulfill an order?

• To modify an existing order.

• To create a new order for a customer.

• To cancel an order before it is processed.

• To complete the processing and delivery of a customer's order.

What information is typically included in an order letetr

• All of the above.

• Shipping address and delivery date.

• Items customer wants to buy.

• How is customer going to pay.

What does it mean to track an order?

• To cancel an order before it is shipped.

• To change the details of an existing order.

• To create a new order based on previous purchases.

• To monitor the status of an order from placement to delivery.

What is an invoice?

• A summary of all transactions made in a month.

• A request for payment for services rendered.

• A document that lists items purchased and their prices.

• A confirmation of an order placed by a customer.

What does it mean to return an item?

• To keep an item without making a payment.

• To exchange an item for a different one.

• To send a purchased item back to the seller.

• To request a refund for a damaged item.

What is a tracking number?

• A reference for customer service inquiries.

• A code used to cancel an order.

• A document that lists all items in an order.

• A unique identifier for a shipment.

What does it mean to process an order?

• To cancel an order after it has been placed.

• To issue a refund for a returned item.

• To prepare and package items for shipment.

• To create a new order based on customer preferences.