POM Chapter 5 Control

What is the primary purpose of the control process?

• To eliminate all risks

• To compare actual performance with set standards

• To set new goals

• To create new strategies

Which of the following is NOT a step in the control process?

• Setting Standards

• Implementing Strategies

• Measuring Performance

• Comparing Performance

What is the first step in the control process?

• Set the Standard

• Measure Current Performance

• Revise Standards

• Compare Performance

What type of control occurs before a work activity begins?

• Concurrent Control

• Feedback Control

• Feedforward Control

• Post-activity Control

Which type of control allows for real-time adjustments during a work activity?

• Post-activity Control

• Concurrent Control

• Feedback Control

• Feedforward Control

What is the purpose of feedback control?

• To evaluate results after an activity is completed

• To monitor ongoing processes

• To set new performance standards

• To prevent problems before they occur

What should managers focus on when measuring performance?

• Employee satisfaction

• Key performance indicators (KPIs)

• Historical performance only

• All available data

What is immediate corrective action?

• Raising performance standards

• Addressing issues as soon as they are identified

• Ignoring minor deviations

• Long-term solutions to problems

What is basic corrective action?

• Providing feedback to employees

• Fixing issues immediately

• Investigating the root cause of a problem

• Setting new performance standards

When should standards be revised?

• When new employees are hired

• When performance is consistently below expectations

• When performance consistently exceeds goals

• When there are no issues