Basic Troubleshooting Skills Quiz

What is the first step in the troubleshooting process?

• Identify the problem

• Implement a solution

• Test the system

• Document the issue

Which of the following is NOT a common troubleshooting method?

• Divide and conquer

• Trial and error

• Guess and check

• Root cause analysis

What should you do after implementing a solution?

• Restart the computer

• Verify the issue is resolved

• Document the problem

• Ignore the issue

Why is it important to document troubleshooting steps?

• To avoid repeating the same steps

• To share knowledge with others

• To track the history of the issue

• All of the above

What is the purpose of asking the user questions during troubleshooting?

• To gather information about the issue

• To blame the user for the problem

• To delay resolving the issue

• To confuse the user

Which of the following is a sign of a hardware issue?

• Software crashes

• Error messages on the screen

• Unusual noises from the computer

• Slow internet speed

What is the best way to isolate a problem?

• Replace all components at once

• Test one component at a time

• Restart the system repeatedly

• Ignore the problem

What should you do if a problem recurs after troubleshooting?

• Ignore it

• Repeat the same steps

• Investigate further for root cause

• Replace the entire system

Which tool is commonly used to diagnose software issues?

• Multimeter

• Event Viewer

• Screwdriver

• Cable tester

What is the last step in the troubleshooting process?

• Identify the problem

• Document the solution

• Test the system

• Implement the solution