Communication Skills IA

If you need to make a phone call for information what could you do before you call?

• take your bath

• prepare your questions

• take your breakfast

• drink a cup of water

Which of these is a communication skill?

• checking the weather forecast

• checking your time

• checking your verbal posture

• checking that you've understood someone

Which of the following is NOT an advantage of written communication?

• Provides permanent record

• Incapable of transmitting complex ideas

• Provides analysis, evaluation and summary

• Confirms, interprets and clarifies oral communication

An apostrophe denotes

• Possessions

• Enumeration

• pause

• Emotions

When forming a compound word, which of the following punctuation marks is used?

• Quotation marks

• Dash

• Apostrophe

• Hyphen

The ability to feel compassion and understanding for another person's situation is...

• empathy

• Common sense

• professionalism

• audience analysis

An indirect use of pleasanter, less direct name for something thought to be unpleasant is...

• Personification

• Hyperbole

• Euphemism

• Innuendo

An official statement issued by an organisation to the general public on a specific issue is...

• Communiqué

• press release

• rejoinder

• news

A memo is an example of ……………… communication

• lateral

• internal

• external

• technical

Which of the following does NOT include written communication?

• Graphs

• Fax

• E-mail

• Letters