English for Tourism Professions (Pre-test)

What is the correct phrase to greet a guest at a hotel reception?

• Who are you?

• How may I assist you?

• Why are you here?

• You again?

If a tourist says, "Could you recommend a good restaurant nearby?" What is the best response?

• No, I don’t know any.

• There are no restaurants here.

• Sure! There’s a great Italian restaurant just five minutes away.

• I’m busy right now.

A customer says, "The air conditioner in my room is not working." What is the polite way to respond?

• Not my problem.

• Oh well, it happens.

• I will send someone to fix it right away. I apologize for the inconvenience.

• You should fix it yourself.

Which phrase is used to offer help to a tourist?

• Do it yourself!

• Can I assist you with anything?

• I don’t have time for this.

• You’re on your own.

What is the correct way to explain a tour schedule?

• Your tour starts at 9 AM and ends at 3 PM, with a lunch break at noon.

• Tour when you want.

• You must follow me everywhere without any question.

• I don’t know, ask someone else.

Fill in the blank: "______ I help you with your luggage?"

• Must

• Should

• May

• Do

Choose the correct sentence:

• Your booking has been confirmed by us.

• Your booking confirmed already.

• Your booking have confirmed.

• Your booking be confirm.

What is the correct polite way to ask a guest for their name?

• Tell me your name!

• What’s your name?

• May I have your name, please?

• I don’t care about your name.

Choose the correct sentence:

• The tourist want to book a room.

• The tourist wants to book a room.

• The tourist wanting to book a room.

• The tourist wanted booking a room.

Your room is on the third floor. You can take the ______ or the elevator.

• chair

• stairs

• window

• table