Front Desk PD - March 2025

What do you do on the Front Desk Check-In Spreadsheet if a tutor does not show up? Select all that apply.

• Leave their name cell white

• Send them a message on Teams

• Call Tracii

• Make a comment next to their name about contacting them in Teams

What do you do if a tutor shows up late to their shift?

• Email Stephanie

• Nothing

• Highlight their name cell yellow

• Make a comment next to their name with the time they arrived

Which of the following is NOT a service the MLC provides?

• Small Group Sessions

• Drop-in Tutoring

• Online Tutoring

• TA/Instructor Office Hours

• Peer Mentor Office Hours

True or False? MLC Staff schedule office hours for TAs at the 2nd floor tables.

• True

• False

What should you do if you wake up sick and cannot make your shift? Select all that apply.

• Post in the Shift Coverage Teams channel

• Request to drop your shift in W2W

• Go back to sleep. Rest is important!

• Send a message to the Emergency Front Desk Notification Teams channel

A student says their TA has not shown up for their office hours. How can you help? Select all that apply.

• Double check the spreadsheet and the MLC website to confirm the hours

• Alert Stephanie

• Apologize

• Direct student to their course Canvas page to see if TA hours were changed.

True or False? Emergency phone numbers are posted in the break room and in the Front Desk Emergency binder.

• True

• False

True or False? Everyone should water the plants.

• True

• False

Which of these courses is NOT supported by drop-in tutoring?

• Math 340

• Math 112

• Math 211

• Math 096

What is the room number of the Proof Table?

• B224

• B225

• B227

• B231