Front Desk PD - March 2025
Authored by Stephanie Kirby
Professional Development
Professional Development
Used 1+ times
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10 questions
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1.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What do you do on the Front Desk Check-In Spreadsheet if a tutor does not show up? Select all that apply.
Leave their name cell white
Send them a message on Teams
Call Tracii
Make a comment next to their name about contacting them in Teams
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What do you do if a tutor shows up late to their shift?
Email Stephanie
Nothing
Highlight their name cell yellow
Make a comment next to their name with the time they arrived
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Which of the following is NOT a service the MLC provides?
Small Group Sessions
Drop-in Tutoring
Online Tutoring
TA/Instructor Office Hours
Peer Mentor Office Hours
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
True or False? MLC Staff schedule office hours for TAs at the 2nd floor tables.
True
False
5.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What should you do if you wake up sick and cannot make your shift? Select all that apply.
Post in the Shift Coverage Teams channel
Request to drop your shift in W2W
Go back to sleep. Rest is important!
Send a message to the Emergency Front Desk Notification Teams channel
6.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
A student says their TA has not shown up for their office hours. How can you help? Select all that apply.
Double check the spreadsheet and the MLC website to confirm the hours
Alert Stephanie
Apologize
Direct student to their course Canvas page to see if TA hours were changed.
7.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
True or False? Emergency phone numbers are posted in the break room and in the Front Desk Emergency binder.
True
False
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