Cuestionario sobre Preferencias y Atención al Cliente VI semest

What expression is used to show preferences in English?

• Would prefer

• Should prefer

• Could prefer

• Might prefer

What is the importance of customer service?

• Improve customer satisfaction

• Increase sales

• Reduce costs

• Increase competition

What does 'responsable de' mean in English?

• In charge of

• Responsible for

• Oversee

• Manage

What is evaluated in customer service?

• The price

• Advertising

• Customer satisfaction

• The quality of the product

What verb is used to indicate that one manages something?

• I oversee

• I manage

• I control

• I direct

What is a key component of effective customer service?

• Price competitiveness

• Product variety

• Speed of response

• Marketing strategies

How can customer service impact brand loyalty?

• By limiting customer feedback

• By reducing advertising costs

• By enhancing customer experience

• By increasing product prices

What is the primary goal of customer service?

• To manage inventory

• To resolve customer issues

• To sell more products

• To train employees

What is a common method for measuring customer satisfaction?

• Product reviews

• Surveys

• Sales reports

• Market analysis

Which of the following is essential for effective communication in customer service?

• Product knowledge

• Sales tactics

• Technical knowledge

• Active listening