What is our Target SLA for IT Tickets?

• 95%

• 90%

• 98%

• 99%

1. Based on our Performance Board Behavior, what is our Average Maturity Level last year?

• 2.2

• 1.6

• 3.0

• 3.2

What Service Improvement did we implement in IT Helpdesk?

•  Ticket Acknowledgement

• Ticket Update

• Ticket Resolution Feedback

• All of the Above

Based on our OKR, how many Major Projects do we have this year?

• 1

• 2

• 3

• 4

In SAP, what does "P" stands for?

• Process

• Practice

• Products

• Procurement

In Infrastructure, NAP stands for ___________?

It functions as the primary hub where high-speed backbone networks intersect.

These points are akin to the major intersections in a highway system, directing the flow of digital traffic.

• Network Access Provider

• Network Access Point

• Network Analysis and Planning

• Network Access Protocol

How many weeks is the standard over all QA Process for the Major projects?

• 2

• 4

• 6

• 9

To what status you will set the ticket assigned to you before making an any update?

• "Pending Vendor"

• "Open"

• "In Progress"

• "Pending Customer"

All of the following are prerequisites for Go-Live. Which one is the most relevant?

• UAT Sign off Docs

• File a CM

• Go-Live Announcement

• Hypercare

What policy will CIT implement soon to enhance our network security?

• Data Center Rehab

• JG Mobile Migration

• USB Blocking Policy

• F5 VPN Set-up