Library Media Class Unit 3 Vocab - Customer Service

What is customer service in the context of a library?

• The process of checking out books

• The assistance provided to library users

• The cataloging of new books

• The maintenance of library facilities

A patron in a library is:

• a librarian

• a visitor

• a book

• a library card

A library card is:

• a card that allows you to borrow books from a library

• a membership card for a gym

• a credit card for purchasing books

• an identification card for students

What does overdue mean in a library?

• A book that is returned on time

• A book that is returned late

• A book that is lost

• A book that is reserved

A due date in a library is:

• The date by which a borrowed book must be returned

• The date a book was published

• The date a library was established

• The date a book was added to the library collection

An inter-library loan system is:

• a system where libraries lend books to each other.

• a system where libraries sell books to patrons.

• a system where libraries only lend books to their own members.

• a system where libraries exchange digital resources only.

A circulation desk in a library is:

• a place where books are stored

• a desk where library users check out and return books

• a section for reading and studying

• a computer terminal for searching the library catalog

A greeting in the context of a library is:

• A way to say hello

• A method to organize books

• A type of library card

• A library event

A public library is a place where:

• people can borrow books and access various resources for free.

• people can buy books and other materials.

• only members are allowed to enter.

• books are published and sold.

A research library is a library that?

• focuses on academic and scholarly resources

• is open to the general public

• only contains digital books

• is primarily for children