Impact of Knowledge Management

How can KM improve employee learning and job satisfaction?

Think of an example where KM helped employees adapt to changes in an organization.

How can KM help companies avoid costly mistakes?

Discuss a company (real or hypothetical) where KM improved efficiency.

How does KM contribute to product quality and innovation?

Can you think of a company that uses KM to improve customer service?

How does KM help companies increase revenue and reduce costs?

Discuss how a company could lose its competitive advantage if it fails to manage knowledge properly.

______ knowledge is difficult to express and exists in the minds of individuals

______ knowledge consists of step-by-step processes and "know-how."