Being a Good Productive Citizen with Great Soft Skills

Which of the following is an example of good communication?

• Ignoring your boss when they give instructions

• Speaking clearly and listening actively

• Interrupting a coworker during a meeting

• Complaining about work to customers

What is a key part of teamwork?

• Taking all the credit for group work

• Blaming others for mistakes

• Cooperating and working well with others

• Doing everything yourself

Being on time to work or school shows which soft skill?

• Responsibility

• Laziness

• Dishonesty

• Avoidance

Why is problem-solving an important skill?

• It helps you avoid difficult situations

• It helps you find solutions to challenges

• It allows you to blame others for mistakes

• It makes work more difficult

Which of these is an example of professionalism?

• Dressing appropriately for work

• Talking badly about your job online

• Arriving late every day

• Ignoring workplace policies

What does adaptability mean?

• Refusing to change

• Adjusting to new situations and challenges

• Ignoring feedback from others

• Avoiding teamwork

If a customer is upset, what is the best way to respond?

• Argue with them

• Listen and try to resolve their concern

• Ignore them

• Walk away without helping

Which of the following is a characteristic of a good work ethic?

• Taking frequent breaks to avoid work

• Gossiping about coworkers

• Doing the least amount of work possible

• Completing tasks responsibly and on time

If you make a mistake at work, what should you do?

• Blame someone else

• Hide it so no one finds out

• Take responsibility and learn from it

• Quit your job

Why is respecting others important in the workplace?

• It helps build a positive work environment

• It allows you to get away with bad behavior

• It means you don’t have to work as hard

• It helps you avoid doing your job