US Mapel P - 1

What is a vacuum cleaner used for?

• Removing dust and dirt from carpets and floors

• Washing clothes

• Disinfecting surfaces

• Drying laundry

• Folding bed linen

What is the purpose of a check-in process in a hotel?

• Registering guests upon arrival

• Cleaning guest rooms

• Handling guest complaints

• Managing room service orders

• Washing bed linens

What does a concierge do in a hotel?

• Assists guests with travel arrangements and other services

• Cleans hotel rooms

• Handles financial transactions

• Manages laundry services

• Supervises kitchen staff

Which of the following is an example of a cleaning agent?

• Detergent

• Pillowcase

• Mattress

• Key card

• Printer

What is an occupied room in a hotel?

• A room currently in use by a guest

• A room that is being cleaned

• A room available for booking

• A room with extra amenities

• A room reserved for staff

What is the purpose of a laundry tag?

• Provides washing and care instructions for clothing

• Assigns a price to clothing items

• Helps with booking hotel rooms

• Ensures clothes are properly folded

• Helps guests request room service

What is a turn-down service in a hotel?

• Evening service where housekeeping prepares the room for the night

• A process of canceling a reservation

• A morning cleaning service

• A method for handling guest complaints

• A laundry process for removing stains

What does a folio contain in a hotel?

• A guest's financial record

• A list of available hotel rooms

• A schedule of housekeeping tasks

• A collection of guest feedback forms

• A set of keys for staff use

What is a key card system used for in a hotel?

• Granting electronic access to guest rooms

• Handling guest reservations

• Processing guest complaints

• Managing laundry services

• Cleaning hotel floors

What is an ironing board used for?

• Providing a flat surface for ironing clothes

• Sorting laundry before washing

• Packing guest luggage

• Checking hotel reservations

• Folding clothes after drying