Library Media Unit 3 Capstone - Customer Service

How should a student librarian greet a patron?

• Hey, what did you want?

• What’s up friend?

• Welcome to the library, how can I help?

• Why are you bothering me?

Tags

CCSS.RL.2.6

CCSS.RL.8.3

How should a student librarian react to a request to help find a book?

• Well you should know what book you want already.

• Sure, what are some of your interests?

• I’ll get the librarian for you.

• I can't help you with that

Tags

CCSS.RL.2.6

CCSS.RL.8.3

When a patron replies that one of their interests is "sports," what should a student librarian do next? Choose the best answer.

• The student librarian should show him the sports section of the fiction.

• The student librarian should show him the adventure section of the fiction.

• The student librarian should tell him we don’t have sports books.

• The student librarian should question him about whether he wants a nonfiction book or a fiction book.

Tags

CCSS.RI.11-12.9

CCSS.RI.9-10.9

CCSS.RI.K.6

CCSS.RL.11-12.9

CCSS.RL.9-10.9

Which tab at the top of the check out computer does the student librarian need to click on to switch to the catalog to search a book?

• Home

• Reports

• Catalog

Choose the correct search steps in the catalog to find books about "basketball"

• type “basketball” and hit “author”

• type “basketball” and hit “title”

• type “basketball” and hit “keyword”

• type "basketball' and hit "series"

Which color of sticker represents the "Sports" genre in the Northrop (and all FWCS) library?

• pink

• dark green

• purple

• black

Fiction books like the basketball book requested by the patron in our example scenario are organized by...

• genre stickers then author's last name, then book title or position in the series

• by the Dewey Decimal number on the back wall

• genre stickers then the author's last name

• author's last name in the fiction section

Tags

CCSS.RI.11-12.9

CCSS.RI.9-10.9

CCSS.RL.11-12.9

CCSS.RL.9-10.9

CCSS.RL.K.6

Which tab at the top of the check out computer does the student librarian need to click on to switch to the circulation input to check out the book to the patron?

• Home

• Reports

• Catalog

• Circulation

What should a student librarian do for a patron if they do not know their student number?

• look up their profile by their last name and then first name

• ask the librarian to look up their student number

• look up their profile by their grade

• tell them they can't check out a book until they learn it

Does a student need the zeroes in front of their student number when looking up their profile in the check out computer?

• yes

• no