Project and Change Management - Multiple Choice Questions

Which one of the following is an internal pressure on organisational change?

• Change in local government

• Change in the rate of inflation

• Change in technology systems

• Change in environmental laws

Which one of the following is the most likely role of human resources in organisational change?

• Communicate employees’ preferences for change to management

• Help overcome employees’ resistance to change through support

• Keep employee opinions of any proposed internal change on file

• Ensure employees leave immediately they are made redundant

Which one of the following gives the correct titles of a PESTLE?

• Political, enterprising, social, technocentric, legal, environmental

• Political, economic, specific, technological, legitimate, ecological

• Political, enterprising, specific, technocentric, limited, ecological

• Political, economic, social, technological, legal, environmental

Which one of the following describes incremental change?

• Constant tweaks and changes

• Big breakthroughs in change

• Changes everything at once

• Happens in one point in time

Which one of the following is a component of KAIZEN?

• Brings in external ideas for breakthroughs

• Relies on putting employees’ mistakes right

• Uses employees as the experts on the ground

• Focus is on major change for maximum impact

Which one of the following is most likely to set out the total quality management (TQM) strategy of an organisation?

• Quality process instructions

• Quality policy document

• Quality record files

• Quality manual

Which one of the following is an advantage of Kotter’s 8 Step Change Management Theory?

• Focuses on preparation for change

• Each step builds vision for change

• Quick and easy to implement change

• Works best in matrix organisations

Which one of the following correctly describes a category of Nudge Theory?

• Opportunities to continue good behaviours

• Peer pressure to change own behaviours

• Top-down imposed required behaviours

• Plant alternatives to current behaviours

Which one of the following correctly describes the core belief of the McKinsey 7S model?

• Interlinking all elements is crucial to success

• Each element can introduce successful change

• Research is vital for each element to work correctly

• External elements need to be interlinked to each step

Which one of the following is a correct term in the Kübler–Ross change curve?

• Desire

• Decision

• Difficulty

• Demand