Test tuần 11/2025 - AR

Customer is at Free plan and she complains that she cannot import by CSV file. Provide your support

Evaluate responses using AI:

OFF

"I have a product B which has the same function as the the product A, they are minorly different in selling price. Can you help me duplicate reviews of product A to product B?"

Provide your support which follows the latest guidance and announcement from mentors

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OFF

"I don't like this app any more, cancel the subscription now"

Provide your support

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OFF

"Which plan I can use review video? Does the app import video on Amazon?"

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OFF

"I want to import reviews for all products at once, is there any way?"

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OFF

How many reviews are displayed on Review Carousel?

• 12

• 18

• 20

• 10

Merchant is setting 4 columns displayed for Media Carousel, how many reviews display on the Carousel?

• 12

• 18

• 20

• 16

Why don't we see SMS review request function anymore?

(choose correct answers)

• In our newest update ​​we have decided to dispose the SMS review requests feature and sent merchants email to inform this news.

• In case that you have further question about this feature I will send your case to our Senior team

• Now we are focusing on other ways to collect valuable customer reviews.

• The app might be have problem, let me check with our technical team

• We are submitting Build for Shopify app, so we temporarily remove this feature, it will be back soon

Customers ask about import CSV file, which information agent need to provide?

(choose correct answers)

• How to upload file on Google Sheets to check format + How to publish the Google link to share with customer

• How to download the file as CSV

• How to find file location after downloading

• How to edit data format

• How to find information such as product ID, country code

When informing you are going to check issue/request, which information need to be provided?

(choose correct answers)

• Shopify domain + Customer email

• 
  Confirm which section/page and issue agent will check

• 
  Link/name of the section

• 
  Specific waiting time