IT Troubleshooting Quiz

A Network Administrator wants to check to see if one of the printers on the company network is up and running. What CLI (command line interface) command should he use to check the network availability of the printer?

• ping

• run

• ipconfig

• cmd

You have recently adopted a new productivity software company-wide. After the mandatory training for all staff, you are overwhelmed with questions about the basic functions of the application. Which part of the product rollout was not effectively implemented?

• Identifying training needs

• Communicating rollout plan

• Obtaining acceptance from peers

• Designing project goals and timelines

Which most closely matches the definition of IoT?

• Additive Manufacturing

• Augmented/mixed reality (AR/MR)

• SMART devices

• Media server

A printer you use on a daily basis is no longer visible on the network. You have verified that all cables are secure and the printer is powered. Upon further examination, you realize that none of the other printers are visible to the operating system. You suspect that a portion of your operating system which controls printing has stopped running. What system utility will allow you to test your theory and remedy the issue?

• Printer Applet

• Device Applet

• Management Applet

• Services Applet

Which of these wireless network security encryption schemes is strongest?

• WEP

• WPA

• WPA2

• WLAN

What is the last step in the troubleshooting process?

• Test the solution

• Implement a solution

• Document the solution

• Design a solution

What type of server should you use if you have at least twenty people that need to access a specific set of files?

• List server

• File server

• Print server

• DNS server

Where can you find the most accurate and up-to-date information on system requirements for an application?

• Tech blog

• Product packaging

• User manual

• Application website

What is the next step Beth should perform after verifying the software is working properly on a test machine and before installing software on all machines?

• Verify that the software works on all machines

• Backup all the data on the test machine

• Install virus protection on all machines

• Backup all the data on all machines

You have installed a new application on a computer and you immediately notice that the application is not working correctly. You suspect the software may have been tampered with. Why is chain of custody important in preserving this evidence?

• To show where the software was obtained

• To show who tampered with the software

• So law enforcement can correct the problem

• So the evidence is preserved for court