Success 300 - CA2 - CCSD

What is verbal communication?

• When people stare at each other

• When you use sign language to communicate

• When people use words to communicate with each other

Communication is more than just talking face to face.

• True

• False

Making eye contact is a form of body language.

• True

• False

Communication is...

• When two people argue and fight

• The process of exchanging thoughts, messages or information between two or more people

• Decoding, encoding, and feedback

What are the four levels of communication?

• Receiver, sender, encoding, decoding

• Intra, inter, silent treatment

• Waving, talking, smiling, dancing

• Intrapersonal, interpersonal, group, and public

What makes an active listener?

• Not interrupting the speaker, but only hearing

• Put your hands on your ears and listen attentively.

• Being engaged in and attentive to what the speaker is saying. It requires more than listening and talking.

Good communication is crucial to all relationships.

• False

• True

The interviewer says, “Tell me about yourself.” which of the following is the best answer?

• A. “I enjoy helping people and this drives my desire to master the art of fundraising. I have been volunteering with the American Red Cross for the past two years and have learned many useful skills about organizing fundraisers. I think my experiences have prepared me to be a great Fundraising Coordinator.”

• B. "I was born in Oregon and moved to the East Coast with my family when I was twelve. After graduating from high school, I attended college and worked a couple of part-time jobs.”

• C. “I’m a pretty outgoing person with an open personality. I love meeting other people and visiting new places. One of my favorite things to do is spend time with friends. I also like to travel. Last summer, I took a trip to Europe with a couple of my friends.”

Which of the following is okay to do at an interview?

• Be a few minutes late

• Ask the employer questions

• Answer your cell phone

Which of these things should you bring to an interview?

• A. A list of references

• B. Copies of your resume

• C. Both A and B