Resolving Workplace Difficulties

Resolving Workplace Difficulties

11th Grade

10 Qs

quiz-placeholder

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Resolving Workplace Difficulties

Resolving Workplace Difficulties

Assessment

Quiz

English

11th Grade

Easy

Created by

Jillian TOPPENBERG

Used 1+ times

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10 questions

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1.

MATCH QUESTION

1 min • 1 pt

Who should resolve these workplace issues

Employee

A staff member needs help to clean a mess made by a client

Manager / Supervisor

A client has disclosed information that indicates someone may be at risk of harm

Employee

A staff member feels intimidated by a fellow worker

Employee

A staff member finds the photocopier is not working

Manager / Supervisor

A client has asked for the contact details of a social worker

2.

REORDER QUESTION

1 min • 1 pt

Put these problem solving steps into the correct order

Identify the problem

Listen to the client

Define exactly what the problem is e.g. what is happening, what is being impacted?

Action - what steps need to be taken to resolve the problem

Evaluate - was the problem solved? What worked well? What didn't work well?

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

It's David's first day on the job and his supervisor has given him a list of tasks to complete. He gets to one task and can't remember what he was supposed to do. What should he do?

Ignore the task and move on to the next one.
Complete the task based on his assumptions.
Ask a coworker who is not familiar with the task.
Ask the supervisor for clarification on the task.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Michael is not feeling well and needs to take a day off work. His manager requires staff to call in sick before 8:00am. Michael has slept through his alarm and when he wakes up it is past 8:00am. What should he do?

Call the manager to inform them he is sick.
Take a sick day without informing anyone.
Go to work and hope no one notices.
Send an email to the manager later in the day.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Shelly gets into a discussion with a colleague and it quickly becomes obvious that her colleague has an opposite view on the topic they are discussing. Shelly is very passionate about her opinion. What should she do?

Ignore her colleague and change the subject.
Dismiss her colleague's view as irrelevant.
Become aggressive to defend her opinion.
Engage in a respectful discussion and seek common ground.

6.

OPEN ENDED QUESTION

3 mins • 1 pt

List 3 common problems you may face in the workplace:

Evaluate responses using AI:

OFF

7.

DRAG AND DROP QUESTION

1 min • 1 pt

We need to ask questions to ​ (a)   knowledge. We need to ask questions in a ​ (b)   sequence. Your questions should help you to ​ (c)   information.

consolidate
logical
clarify

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