TestOut PC Pro - 13.4 Printing Troubleshooting

Your laser printer prints a vertical black line on every page. You change the toner cartridge, but the problem does not go away. What is the MOST likely problem?

• The fuser assembly is damaged.

• The corona wire is dirty.

• The photosensitive drum is wearing out.

• The paper is poor quality.

After removing the printed paper from your laser printer, the toner smudges and can be wiped off in places. Which of the following printer components is MOST likely causing the problem?

• Secondary corona

• Print drum

• Fuser rollers

• Primary corona

Hannah has been working for your company for several years. Recently, she moved to a new department, which is located on a different floor. After the move, Hannah informs you that when she tries to print a Microsoft Word document (the same program she has always used), the printer on her new floor prints page after page of seemingly random characters. Which of the following is the MOST likely cause of Hannah's print problems?

• The cable connecting the printer to the network is failing.

• The hard drive on the print server is corrupt.

• The program used to create the document has a bug.

• The wrong printer driver has been selected.

A user has created a complex spreadsheet on her workstation containing many graphs and charts. She sent the document to an older network laser printer that is shared by everyone in her department. When she picks up the print job, only the top half of each page is printed, and the bottom half is blank. Which of the following will MOST likely rectify this issue?

• Ask the network administrator to increase the speed of the network link in her department.

• Install additional memory in the printer.

• Install additional memory in her workstation.

• Instruct her to avoid sending complex print jobs to the printer.

• Update the printer driver on her workstation.

A customer who uses a Windows computer purchased an Inkjet printer from your store. He recently called to complain that the colors in the photos he prints on his new printer do not match the colors in the original photos. Which of the following actions will MOST likely resolve the issue? (Select two.)

• Run the Windows FIXCOLR utility to automatically calibrate the driver's color settings.

• Use the Color Management tab of the printer driver to calibrate the driver's color settings.

• Download and install the latest printer drivers.

• Educate the customer on the limitations of Inkjet printers.

• Instruct the customer to upgrade to a color laser printer.

You are a network administrator troubleshooting a network printer that is frequently experiencing paper jams. You have checked the paper tray and confirmed that the paper is not curled, wrinkled, dusty, wet, torn, or folded. The paper stack does not exceed the limit nor is above the arrow on the edge guide. However, the printer still jams when multiple pages are being fed. What should you check next?

• The feed rollers and the tray alignment guide

• The printer's memory

• The printer's IP address

• The printer's driver

Sarah, a tech support specialist, receives a call from a client complaining about "ghosting" on their laser printer. The client explains that faint, double, echo-images from previous printouts are showing up on subsequent pages. What should Sarah suggest as the MOST likely solution?

• Replace the printer cable.

• Check the fluorescent lamp and rubber scraper.

• Reinstall the printer driver.

• Increase the printer's memory.

You work for a company based in Phoenix, Arizona, which is a very hot and dry area. Several people in the research department have reported that even though their files are printing to the laser printer correctly, a much lighter copy of the same text also prints within 2 to 3 cm of the original text. Which of the following would MOST likely fix this type of ghosting image?

• A) Vacuum the fuser assembly to clean off excessive ink toner.

• B) Replace the imaging drum, as it is probably at end of life.

• C) Remove the toner container and gently shake it to remove clumps from the image toner.

• D) Use a heavier weight paper to avoid paper shift.

One of the employees in your company calls and complains that text printed on the laser printer smudges easily and is staining hands and cloths. Which of the following printer components (if adjusted or replaced) would BEST fix the printer?

• Fuser unit

• Laser

• Photoreceptor drum

• OPC drum

• Toner hopper

You are testing a printer that you just installed by using the operator panel on the printer to print a test page. Later, you use the printer properties on your computer to print a test page. Instead of a normal test page, you receive several pages with garbled characters on them. What is the MOST likely cause of the problem?

• Wrong printer driver

• Bad printer memory

• A problem with the printer power supply or power cable

• Wrong toner cartridge