Communication Review (pgs. 70-88)
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Other
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9th - 10th Grade
•
Hard
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1.
FLASHCARD QUESTION
Front
Which is not an example of being a good listener? Options: keep track of information that needs clarification, wait for the patient to finish talking before responding, keep your eyes on your computer screen to make sure you do not misspell any words when typing in the medical record, eliminate outside distraction
Back
keep your eyes on your computer screen to make sure you do not misspell any words when typing in the medical record
2.
FLASHCARD QUESTION
Front
___________ is defined as an evaluation process in which a group of patients is sorted according to the urgency of their need for care.
Back
triage
3.
FLASHCARD QUESTION
Front
What is not something you should document when taking a phone message? Options: patients name, contact number for the patient, person to whom the message is directed, patients social security number
Back
patients social security number
4.
FLASHCARD QUESTION
Front
____________ is defined as a person's ability to obtain and understand health related information and make informed decisions using that information.
Back
health literacy
5.
FLASHCARD QUESTION
Front
___________ is defined as the act of sharing a message, thought or idea so that it is accurately received and understood.
Back
communication
6.
FLASHCARD QUESTION
Front
Nonverbal communication that occurs through conscious or unconscious gestures and movements is known as _________.
Back
body language
7.
FLASHCARD QUESTION
Front
__________ is defined as the response of an audience to a message
Back
feedback
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