chapter 1

Which factors are included in the microenvironment?

• Customers, suppliers, competitors

• Economy, politics, culture

• Weather and climate

• All of the above

What factors does the PESTEL model analyze?

• Economic, political, social, technological, environmental, legal

• Customers, competitors, suppliers, government

• Human resources, culture, leadership, innovation

• Goals, planning, processes, strategy

Who is considered the father of Scientific Management?

• Henry Mintzberg

• Henri Fayol

• Frederick Taylor

• Max Weber

How many managerial roles are included in Mintzberg's management model?

• 5

• 7

• 10

• 12

In business, what does KPI stand for?

• Key Performance Indicator

• Key Productivity Index

• Key Process Improvement

• Knowledge Productivity Indicator

How many main types of power exist in management?

• 2

• 3

• 5

• 7

What is the most important factor in maintaining confidence when presenting?

• Body language and eye contact

• Using many detailed slides

• Reading directly from documents

• Speaking softly and quickly

Which of the following is NOT important in a presentation?

• Pace and voice modulation

• Eye contact

• Using too many complex technical terms

• Maintaining audience interaction

Which of the following best describes the role of organizational culture in decision-making?

• It has no impact on decision-making.

• It helps shape the values and behaviors of employees, influencing decisions.

• It only affects low-level employees.

• It ensures that all decisions are made unanimously.

What is the main function of organizational structure?

• To create unnecessary bureaucracy.

• To define roles, responsibilities, and the flow of authority.

• To eliminate the need for leadership.

• To increase the complexity of business operations.