Employee Development Quiz

Training is a learning process that involves the acquisition of which of the following?

• Money

• Skills

• Time

• Property

The coffee shop manager who tried to persuade Shirley to come in at 8:00 A.M. and train a new, inexperienced employee was practicing another common method of training known as:

• a buddy-system

• JIT training.

• retraining.

• orientation.

Good training will benefit employees in the following ways EXCEPT:

• Training can eliminate the five reasons why people do poor work.

• Trained employees always have to ask how to do things.

• Training can reduce employee tension.

• Training can reduce accidents and injuries.

A training method that does NOT promote employee involvement is:

• lecture.

• discussion.

• role play.

• brainstorming.

The demonstration method of training:

• gets the message across to a large group of trainees.

• directly involves team members in the training.

• has great visual impact

• emphasizes the analysis of a situation typical in training.

A good way to increase motivation to learn is to:

• emphasize the negative consequences of not learning.

• set up a learning schedule the trainee must meet.

• have a system of rewards, and praise achievement.

• all of the above.

The steps in Job Instruction Training are as follows:

• demonstrate the task, prepare the associate, have the associate do the task, follow through.

• prepare the associate, have the associate do the task, demonstrate the task, follow through.

• demonstrate the task, have the associate do the task, demonstrate the task, follow through.

• prepare the associate, demonstrate the task, have the associate do the task, follow through.

One of the benefits of training is:

• giving the supervisor more time to manage

• giving the workers positive discipline

• giving the business a number of warm bodies to do the work

• developing a buddy system

Employees learn best when:

• they are actively involved in the learning process

• the training is relevant and practical

• they have a good trainer

• all of the above

All of the following instances are necessary for further training EXCEPT?

• Changes are made that affect the job

• Employees don’t get along with each other

• Employees performance drops below par

• A worker has never mastered a particular technique