COM411 Class Test 2

What is the first step in troubleshooting methodology?

• Identify the problem

• Document findings

• Verify full system functionality

• Establish a theory of probable cause

A technician suspects a faulty RAM module is causing system crashes. Which diagnostic tool should be used?

• Windows Memory Diagnostic

• CHKDSK

• System File Checker (SFC)

• Network connection stability

A user reports that their desktop computer randomly shuts down. Which of the following is the most likely hardware cause?

• Corrupt system files

• Overheating due to dust buildup

• Incorrect network settings

• Weak Wi-Fi signal

Which of the following commands can be used to check the network connection to a specific website or IP address?

• ping

• chkdsk

• tasklist

• dir

A laptop is connected to Wi-Fi, but the user reports no internet access. What should be checked first?

• Wireless adapter drivers

• MAC address filtering settings

• Router and modem status

• DHCP server configuration

What is the purpose of NTFS in Windows?

• To manage network traffic

• To format and manage files on a hard drive

• To configure BIOS settings

• To encrypt emails

A technician is installing Windows 10 on a new computer. Which type of installation removes all previous data and installs a fresh copy?

• Upgrade installation

• Repair installation

• Clean installation

• Network installation

Which command-line tool is used to check and repair corrupted system files in Windows?

• sfc /scannow

• ipconfig

• chkdsk

• tasklist

Which of the following tools is used to configure network settings in Windows?

• Task Manager

• Device Manager

• Network and Sharing Center

• Event Viewer

What is the function of Windows Firewall?

• Blocks malware from installing

• Filters incoming and outgoing network traffic

• Optimizes hard drive performance

• Manages software updates