IT Troubleshooting Quiz

A user wants to enhance the security of their web browsing experience by using a browser extension. However, they are concerned about potential security risks associated with installing extensions from untrusted sources. What should the user do to mitigate these risks?

• Install extensions without verifying their source

• Only install extensions recommended by friends

• Download extensions from well-known and reputable sources

• Disable antivirus software during extension installation

A user frequently encounters applications crashing on their Windows computer. Which troubleshooting step should be taken to address this issue?

• Perform a system restore

• Roll back updates

• Reinstall applications

• Repair Windows

A user's Windows computer displays a warning message indicating low memory. Which troubleshooting step can help alleviate this issue?

• Add additional resources

• Perform a system restore

• Reimage the system

• Restart services

A user reports being unable to access the network on their personal computer. What troubleshooting step should be taken first to address this issue?

• Restart the computer

• Check network cable connections

• Run a full system scan for malware

• Reinstall the network adapter driver

A user reports experiencing unusual system behavior, including frequent pop-ups and slow performance on their computer. What is the initial step to address this issue?

• Update anti-malware software

• Quarantine infected systems

• Investigate and verify malware symptoms

• Disable System Restore in Windows

After confirming malware symptoms on a computer, what action should be taken to prevent the malware from spreading?

• Disable System Restore in Windows

• Remediate infected systems

• Schedule scans and run updates

• Quarantine infected systems

A user experiences slow response times when using various applications on their mobile device. What could be a potential cause of this issue?

• Battery life issues

• Connectivity issues

• Application fails to close/crashes

• Clear the application cache

An IT administrator is managing asset information in a database system. What should they consider including in the asset management database?

• New-user setup checklist

• Incident reports

• Asset tags and IDs

• Standard operating procedures

A company is updating its knowledge base with articles on standard operating procedures. What type of information should these articles cover?

• Regulatory compliance requirements

• Procedures for custom installation of software package

• End-user termination checklist

• Acceptable use policy (AUP)

What is the purpose of conducting a risk analysis as part of change management best practices?

• To determine responsible staff members

• To obtain change board approvals

• To identify the scope of the change

• To assess the potential impact and likelihood of risks associated with the change