Quiz on John Kotter's 8-Step Change Process

What is the first phase in John Kotter's 8-step change process?

• Communicate the Vision for Buy-in

• Develop a Change Vision and Strategy

• Establish a Sense of Urgency

• Create the Guiding Coalition

Which of the following is NOT a source of complacency?

• High energy levels

• Lack of reference to performance indexes

• Marginally important issues discussed

• High complacency

What is crucial to gaining needed cooperation in Phase 1?

• Communicating the vision

• Establishing a sense of urgency

• Creating a vision

• Generating short-term wins

What is the second phase in John Kotter's 8-step change process?

• Empower Employees for Broad-Based Action

• Create the Guiding Coalition

• Establish a Sense of Urgency

• Develop a Change Vision and Strategy

What is a characteristic of an effective vision?

• Complex

• Lengthy

• Jargon-free

• Ambiguous

What is the role of the guiding coalition in Phase 2?

• All of the above

• To generate short-term wins

• To eliminate obstacles

• To develop the right vision

What is a key characteristic of a good short-term win?

• Ambiguous

• Invisible

• Clearly related to the change effort

• Unrelated to the change effort

What is the third phase in John Kotter's 8-step change process?

• Communicate the Vision for Buy-in

• Develop a Change Vision and Strategy

• Empower Employees for Broad-Based Action

• Generate Short-Term Wins

What is the purpose of setting ambitious goals in Phase 1?

• To maintain the status quo

• To disrupt the status quo

• To avoid change

• To create complacency

What is the fourth phase in John Kotter's 8-step change process?

• Create the Guiding Coalition

• Communicate the Vision for Buy-in

• Generate Short-Term Wins

• Empower Employees for Broad-Based Action