Understanding Business Communication in Today's Workplace

How does communication affect the leadership process?

• The higher in the organization one moves, the more employees, and therefore more possible communication issues.

• The lower in the organization one is, the more one is judged on communication skills.

• The lower in the organization one is, the more often one's work is reviewed for accuracy and attention to basic communication conventions.

• The higher in the organization one moves, the more time one spends on the task of communicating.

• The higher in the organization one moves, the less time one spends on the task of communicating.

Which of the following is promoted when you use effective communication skills?

• Faster problem solving

• Less trust between you and your coworkers

• Minimal engagement between workers

• Independent decision making

• Increase business costs on safety issues

Which of the following best describes the process of communication?

• Transferring of information between senders and receivers

• Using digital media to convey data

• Providing inspiration to others

• Agreeing upon meaning

• Selling an idea to those who may need it

Which of the following best supports the need for effective communication in a person's career?

• The more technical the position, the less likely the employee will need to communicate outside of the organization.

• The higher in the organization an employee is, the more likely the employee will need to communicate effectively both internally and externally to the organization.

• The higher in the organization an employee is, the less likely the employee will need to communicate effectively both internally and externally to the organization.

• Top executives spend very little of the workday communicating with others.

• Top executives spend more time listening than communicating.

Which of the following is the result of using an effective communication process in an organization?

• An effective communication process slows down the problem-solving time, allowing for better analysis of options before decisions are made.

• An effective communication process hampers employee satisfaction and increases employee turnover.

• An effective communication process increases timely, reliable information, leading to 'information overload' during the decision-making process.

• An effective communication process is more costly than other communication processes.

• An effective communication process provides the ability to influence conversations, perceptions, and trends.

Which of the following least supports the purpose of communication?

• Providing data

• Providing information

• Providing inspiration

• Providing control

• Providing insight

In which of the following fields would the ability to share complex ideas about a project be most critical?

• Engineering

• Sales

• Human resources

• Entrepreneurial start ups

• Independent contractors

Crafting a message to generate a specific response from an audience requires the use of what type of information?

• Practical

• Factual

• Concise

• Clear

• Detailed

When developing a recommendation for action that might be construed negatively by stakeholders, what technique should be incorporated in the communication?

• Practical and useful information only

• Factual information that supports the opinion

• Conciseness to save people's time

• Clearly identified concepts

• Detailed information that explains every possible opinion

Giving opinions as vague impressions allows the reader to form their own opinion about the validity of information provided.

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