Unit 1 Quiz

Name:

1. Why is the reception role important to the other departments in a hotel?

• A. They safeguard guest property.
• B. They display the company logo.
• C. They circulate information.
• D. They take payments from guests.

2. What is a specific responsibility of front office when providing reception services?

• A. Lost property is received.
• B. Guest questionnaires are provided.
• C. Catering events are organized.
• D. Welcome drink is left by the bed.

3. What needs to be reviewed when checking for out-of-service rooms?

• A. Planned maintenance schedule.
• B. Front office diary.
• C. Computerized reservation system.
• D. Cleaning activity.

4. What term describes a guest room with two beds?

• A. Suite.
• B. Double.
• C. Twin.
• D. Single

5. Why should reception recover electronic key cards on departure?

• A. They might be used after check-out.
• B. There may not be enough for new guests.
• C. There may be a security risk if thrown away.
• D. They can be re-programmed to use again.

6. Why should reception follow agreed processes for express check-outs?

• A. Alternative systems may cause delays.
• B. Other guests could be kept waiting.
• C. Late charges may be missed.
• D. Feedback forms may not be processed.

7. When should guest history files be updated?

• A. When the shift closes.
• B. When the guest arrives.
• C. When the guest is leaving.
• D. When the booking is made.

8. Why is it important to update room status?

• A. Porters will be able to collect bags.
• B. Housekeeper can check rooms.
• C. Vacant rooms can be offered for re-sale.
• D. Arrivals lists can be prepared.

9. What is essential information when handing over from morning to afternoon shift?

• A. Departure list is prepared.
• B. Rooms have been allocated.
• C. Morning takings are passed on.
• D. Names of non-arrivals are passed on.