Unit 14 End of unit Test ( Assignment 4)

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What is the primary function of the Front of House (FOH) department?

• To prepare food and beverages
• To clean and maintain guest rooms
• To welcome guests and manage check-ins
• To provide maintenance and repair services

Which department is responsible for ensuring that guest rooms are clean and well-stocked?

• Front of House
• Housekeeping
• Food & Beverage
• Option 4

The concierge department primarily focuses on which of the following?

• Booking and managing guest reservations
• Organizing and fulfilling guest requests for services like tours and transportation
• Cleaning and maintaining guest rooms
• Preparing meals for guests

What does the Food & Beverage (F&B) department manage?

• Guest room reservations
• The cleanliness of public areas
• Food and drink services, including restaurants, bars, and room service
• Hotel maintenance and repairs

What is a major difference in services offered by luxury hotels compared to budget hotels?

• Budget hotels offer more personalized guest services
• Luxury hotels provide more amenities like spas, gourmet restaurants, and concierge services
• Budget hotels offer better food and beverage options
• Luxury hotels have fewer guest rooms

What is a key function of the Security & Safety department in a hotel?

• Manage marketing campaigns
• Ensure the safety and security of guests and staff
• Oversee food and beverage operations
• Handle hotel reservations

Which of these is a typical qualification for a General Manager in a hotel?

• High school diploma
• Bachelor’s degree in Hospitality Management
• Certification in food safety
• Degree in engineering

Which of the following is a key function of the Human Resources department in a hotel?

• Designing the menu for the restaurant
• Recruiting, training, and managing hotel staff
• Supervising food preparation
• Maintaining guest rooms