Customer Service and Sales Quiz ll#2

How can customer feedback be collected effectively?

• Through surveys and direct questions

• By ignoring it

• By assuming their opinions

• By asking only loyal customers

Why is it important to act on customer feedback?

• To improve service and products

• To keep it as a record

• It’s not important

• To avoid complaints

What methods can be used to encourage customers to leave reviews?

• Offer incentives

• Demand they leave reviews

• Ignore the issue

• Avoid asking for feedback

How should you respond to negative feedback online?

• Ignore it

• Respond politely and address the issue

• Argue with the reviewer

• Delete the comment

What role does feedback play in improving customer service?

• It provides insight into customer needs

• It should be disregarded

• It only matters for complaints

• It’s not useful

How can teamwork enhance customer service?

• By creating a competitive environment

• By pooling knowledge and resources

• By reducing communication

• By focusing on individual goals

What strategies can be used to foster collaboration among staff?

• Promote competition

• Encourage open communication

• Limit team interactions

• Keep roles strictly defined

How should you handle conflicts among team members in front of customers?

• Ignore the conflict

• Address it privately and professionally

• Allow it to escalate

• Choose sides

What role does communication play in effective teamwork?

• It creates misunderstandings

• It promotes clarity and cooperation

• It should be minimized

• It’s not important

How can you support a colleague who is struggling with a customer?

• Ignore them

• Step in to assist

• Criticize them later

• Dismiss their efforts