Customer Service and Sales Quiz ll#2

Customer Service and Sales Quiz ll#2

9th - 12th Grade

25 Qs

quiz-placeholder

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Customer Service and Sales Quiz ll#2

Customer Service and Sales Quiz ll#2

Assessment

Quiz

Other

9th - 12th Grade

Practice Problem

Hard

Created by

Latanya Lawrence

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25 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can customer feedback be collected effectively?

Through surveys and direct questions

By ignoring it

By assuming their opinions

By asking only loyal customers

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is it important to act on customer feedback?

To improve service and products

To keep it as a record

It’s not important

To avoid complaints

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What methods can be used to encourage customers to leave reviews?

Offer incentives

Demand they leave reviews

Ignore the issue

Avoid asking for feedback

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How should you respond to negative feedback online?

Ignore it

Respond politely and address the issue

Argue with the reviewer

Delete the comment

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What role does feedback play in improving customer service?

It provides insight into customer needs

It should be disregarded

It only matters for complaints

It’s not useful

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can teamwork enhance customer service?

By creating a competitive environment

By pooling knowledge and resources

By reducing communication

By focusing on individual goals

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What strategies can be used to foster collaboration among staff?

Promote competition

Encourage open communication

Limit team interactions

Keep roles strictly defined

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