Revision 2

Negotiation – involves people in (a)   communicating directly, either by ​ (b)   or in writing, to try to reach an (c)   . It is a good first step for most types of disputes.

• dispute
• agreement
• speaking

Mediation – is when an impartial person (a (a)   ) helps people to (b)   with each other to resolve their (c)   . It can be used when individuals have clear (d)   with each other.

• mediator
• negotiate
• dispute
• conflicts

(a)   – is a process where the people in (b)   try to reach an agreement with the assistance and advice of an (c)   person (a conciliator). The conciliator usually has some experience of the matter in dispute and can advise the parties of their (d)   and obligations. Conciliation can be used for disputes where you need to uphold your rights, or need advice on what your rights and (e)   are, such as in equal opportunity disputes.

• Conciliation
• dispute
• impartial
• rights
• responsibilities

Arbitration – is a formal process where the people in dispute present their case to an independent third person (the ​ (a)   ) and are bound by that person's decision. Parties in ​ (b)   may agree to ​ (c)   (often as a term of contract before any dispute arises) but often one person applies and the other person is required to participate. Arbitration is sometimes used when other methods of dispute resolution haven't worked, but it's most often used in situations like ​ (d)   relations disputes or ​ (e)   disputes between businesses.

• arbitrator
• dispute
• arbitration
• industrial
• contractual

Draw your understanding of workplace wellbeing.

Superannuation is a way for people to save money for ​ (a)   while they are working. ​ (b)   must pay a percentage of an employee’s earnings into a superannuation ​ (c)   , which grows over time through ​ (d)   . The money in superannuation is usually not accessible until retirement, except in special cases. Different super funds offer various investment options, fees, and ​ (e)   . Choosing the right super fund can help increase savings for the future.

• retirement
• Employers
• fund
• investments
• benefits

Organise these options into the right categories

Groups:

(a) Employee Rights

,

(b) Employee Responsibilities

,

(c) Employer Rights

,

(d) Employer Responsibilities

• To receive at least the minimum wage and proper entitlements (e.g., leave, superannuation).

• To expect employees to follow workplace rules and policies.

• • To take disciplinary action if employees do not meet performance or conduct standards.

• To provide a safe and fair working environment

• To follow workplace policies, procedures, and safety regulations.

• To complete tasks to the best of their ability and act professionally.

• To ensure employees are treated fairly.

• To pay employees correctly and provide entitlements like super and leave.

• To run the business and make decisions about hiring, wages, and work conditions.

• To be free from discrimination and unfair dismissal.

• To respect colleagues, customers, and the employer.

• To work in a safe and healthy environment.