Quiz Chapter 1,2,3

Tolerance means learning about those who are not like us and being receptive to new experiences. One of the best ways to develop this trait is to practice _______.

• open-mindedness

• patience

• empathy

• ethnocentrism

Examples of nonverbal communication include facial expressions, eye contact, and _______.

• taking notes

• speaking in a loud voice

• posture

• appropriate dress

What term describes the oversimplified perception of a behavior pattern or characteristic applied uncritically to entire groups?

• stereotyping

• ethnocentrism

• empathy

• intolerance

The belief in the superiority of one's own culture, an attitude found naturally in all cultures, is known as _______.

• stereotyping

• ethnocentrism

• close-mindedness

• intolerance

Which of the following is a psychological barrier for listening?

• hearing disabilities

• poor acoustics

• noisy surroundings

• personal values

To show that you are actively listening during a job interview, you should _______.

• nod strategically and maintain eye contact

• reply quickly to minimize lag time

• use ambient noises to create a relaxed environment

• adopt a sympathetic attitude

Which of the following is a common trait of a business communicator from a low-context culture?

• Valuing group membership

• Preferring indirect verbal interaction

• Placing emphasis on written information

• Relying on context and feeling

Which of the following is key to improving workforce diversity?

• Hiring a more homogenous work group

• Making fewer assumptions

• Ignoring differences

• Requiring employees to conform to a standard company culture

Communication noise _______.

• occurs only with the sender in the communication process

• includes only environmentally produced sounds that prevent the message from being transmitted

• is anything that interrupts the transmission of a message

• describes the medium over which the message travels

Media richness refers to _______.

• a message's impact on the company's bottom line

• how much a communication channel costs the company to use

• the extent to which a channel represents all of the information available

• the receiver's actions upon receiving the message