A*S*K Business Institute Certification Exams Quiz

Written communications in business should

• use long, informative sentences.

• be totally impersonal.

• use technical language.

• be clear and easy to understand.

When writing a business report, Thomas might check his writing and style manual to determine the

• formal definitions of important terms.

• best way to set up tables using computer software.

• synonyms for common words.

• appropriate way to cite his resources.

So the company can make wise business decisions, it is important for the company to effectively manage its

• ratings.

• markets.

• information.

• demand.

To build positive customer relations, a business must be

• proactive.

• small.

• profitable.

• aggressive.

A customer called to complain that a promised shipment had not arrived and to find out what happened. You say you will check and call back. How can you show a customer service mindset?

• By calling back as soon as possible with an answer

• By helping organize the warehouse

• By following up to see if the customer is satisfied with your company's service

• By talking about the problem with coworkers

What kind of customer would ask, "If I buy this product, how can I be sure it will do what you say it will?"

• Eager

• Domineering/Superior

• Slow/Methodical

• Suspicious

What should you do to determine whether a customer's complaint is justified?

• Investigate the problem

• Restate the complaint

• Ask a supervisor

• Take immediate action

A farmer recently purchased 1,400 acres of farmland and six new pieces of farm machinery. What categories of resources did the farmer acquire?

• Labor and human

• Natural and capital

• Capital and labor

• Natural and land

Promotion, layaway, and credit help create __________ utility.

• form

• time

• possession

• sales

What type of market likely exists when a local car dealer has many vehicles for sale at low prices but demand is low?

• Buyer's

• Elastic

• Inelastic

• Seller's