lvt test

What are some key EPA responsibilities in the workplace?

• Administrative Support

• Managing Communication

• Travel Coordination & Calendar Management

• All of the above

• None of the above

Assess if this statement is TRUE or FALSE. In today's dynamic business environment, executives need support staff who are adaptable and can quickly respond to changing priorities and circumstances. EPAs are often the first line of defense in managing unexpected events and ensuring that the executive's workflow remains uninterrupted.

• TRUE

• FALSE

What does the acronym PESTEL stand for in the context of the general environment analysis?

• Political, Economic, Social, Technological, Environmental, Legal

• Political, Economic, Social, Technological, Ecological, Legislative

• Public, Economic, Social, Technological, Environmental, Legal

• Political, Economic, Social, Technical, Environmental, Legal

Assess if this statement is TRUE or FALSE. In critical situations, an EPA must possess positional power of authority in order to be able to act on finding solutions.

• TRUE

• FALSE

What are some of the ways that you can build this type of relationship?

• Be a good listener. i.e. Active listener

• Be proactive and reliable

• Set clear boundaries of your limitations

• A & b only

Assess if this statement is TRUE or FALSE. The manner in which you communicate with internal customers (stakeholders) should be just as respectful and professional as the way you communicate with external customers.

• TRUE

• FALSE

We can communicate with customers in a range of different ways. Some of the most effective for EPAs are:

• Mobile, social media, written communication

• Face to face, telephone, written communication

• Face to face, digital, telephone

• Telephone, social media, written communication

When using the telephone, which of the following are important to consider:

• Speak clearly

• Adapt speech to meet individual needs of the customer and do your best to build rapport

• Vary your tone of voice depending on the nature of the call

• All of the above

• A and c only

Assess if this statement is TRUE or FALSE. There is no recognizable tone of voice in business written correspondence.

• TRUE

• FALSE

When planning a company written communication (e-mail, official letter, etc.), which is NOT important to consider:

• The recipient's title

• The font style

• The message content

• The company's logo