Customer Relationship MNG

CRM stands for what?

• Customer Relationship Management

• Custom Relation Managers

• Customer Relationship Managers

• Custom Relation Management

It is a strategy that companies use to manage interactions with customers and potential customers.

• Customer Relation

• Customer Relationship Management

• Custom Relationship

• Customer Relationship Managers

What are the functions of CRM?

• Sales monitoring

• Build prospects and customer database

• Log Follow-up & Support Communications Properly

• Deal updating

• all of the above

What are the functions of CRM?

• Sales monitoring

• Build prospects and customer database

• Log Follow-up & Support Communications Properly

• Deal updating

• all of the above

Used to find hidden patterns and relationships in stored data.

• database

• data warehouse

• data mining

• data collection

Dissatisfied customers will share their dissatisfaction with others more than satisfied customers will share their satisfaction with others when it comes to resolving customer complaints.

• True

• False

The business world is shifting from customer focus to product focus.

• True

• False

The Internet can completely replace the phone and face-to-face communications with customers.

• True

• False

How do CRMs help companies with their sales pipelines?

• By managing company finances
• By tracking employee performance
• By maintaining all customer-facing touchpoints in one place
• By automating production processes

What is the purpose of analytical tools in a CRM?

• To manage company finances
• To provide relevant data about customers
• To improve relationships with customers
• To automate production processes