
Customer Relationship MNG
Quiz
•
Business
•
12th Grade
•
Practice Problem
•
Hard
Kelly Gillum
FREE Resource
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15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 15 pts
CRM stands for what?
Customer Relationship Management
Custom Relation Managers
Customer Relationship Managers
Custom Relation Management
2.
MULTIPLE CHOICE QUESTION
30 sec • 15 pts
It is a strategy that companies use to manage interactions with customers and potential customers.
Customer Relation
Customer Relationship Management
Custom Relationship
Customer Relationship Managers
3.
MULTIPLE CHOICE QUESTION
30 sec • 15 pts
What are the functions of CRM?
Sales monitoring
Build prospects and customer database
Log Follow-up & Support Communications Properly
Deal updating
all of the above
4.
MULTIPLE CHOICE QUESTION
30 sec • 15 pts
What are the functions of CRM?
Sales monitoring
Build prospects and customer database
Log Follow-up & Support Communications Properly
Deal updating
all of the above
5.
MULTIPLE CHOICE QUESTION
30 sec • 15 pts
Used to find hidden patterns and relationships in stored data.
database
data warehouse
data mining
data collection
6.
MULTIPLE CHOICE QUESTION
30 sec • 15 pts
Dissatisfied customers will share their dissatisfaction with others more than satisfied customers will share their satisfaction with others when it comes to resolving customer complaints.
True
False
7.
MULTIPLE CHOICE QUESTION
30 sec • 15 pts
The business world is shifting from customer focus to product focus.
True
False
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