Chapter 12 - The Consumer

What is a consumer?

• A person who sells goods or services

• An organization that regulates trade

• A person who buys goods or services for their own use

• A business that provides services

Which of the following is NOT a question a wise consumer should ask?

• Is it a safe product?

• Is it the most expensive product?

• Can I afford it?

• Do I really need it or is it an impulse buy?

What information is NOT typically found on a food label?

• Country of origin

• Nutritional information

• Producer's phone number

• Name of product

What does 'caveat emptor' mean?

• Let the seller beware

• Let the producer beware

• Let the buyer beware

• Let the consumer decide

Which of the following is a consumer responsibility?

• To avoid impulse buying and false economies

• To buy the cheapest product available

• To ignore product instructions

• To always buy branded products

Which law provides protection against misleading claims?

• Trade Descriptions Act 1968

• Consumer Rights Act 2015

• Consumer Protection Act 2007

• Sale of Goods Act 1979

What is NOT a form of redress for faulty goods?

• Exchange for a different product

• Repair

• Replacement

• Refund

What is a credit note?

• A voucher to choose other goods of the same value

• A promise to repair a product

• A refund in cash

• A guarantee for a product

What is a guarantee?

• An insurance policy for a product

• A promise to refund any product

• A promise to sort out problems with a product within a specific period

• A promise to replace a product

What is an extended warranty?

• An insurance policy for which you pay a premium

• A promise to replace a product

• A guarantee that lasts forever

• A free service provided by the retailer