OCS EPF Module Four Test

Mr. Smith is a 75 year old retiree who lives alone. One day, he receives a phone call threatening him that his power will be cut off if he doesn't purchase a gift card, call back, and use the gift card to pay his bill. What would you recommend that Mr. Smith do first?

• hang up the phone and call the power company

• go to Walmart and buy a gift card

• hang up and call 911

Which of the following is NOT one of the ways to protect yourself from scammers?

• take your time in responding

• accept all phone calls

• research the company calling you or emailing you

What type of scam involves sending emails to a consumer and trying to obtain a Social Security number or other personal information?

• phishing

• telemarketing scheme

• college admissions fraud

What law protects the privacy of people under the age of 13?

• Federal Trade Commission

• Fair Credit Reporting Act

• Children's Online Privacy Protection Act

What organization protects consumers from debt collectors?

• Consumer Financial Protection Bureau

• Better Business Bureau

• Consumer Reports

What piece of legislation protects individuals from having their personal information sold by a business to a third party?

• Children's Online Privacy Protection Act

• Fair Credit Reporting Act

• Gramm-Leach-Bliley Act

You see an advertisement online for a great gift that you'd like to get for your friend for their birthday, but you want to see if the company is legitimate first. What organization can help you see a business's rating and accreditation?

• Consumer Reports

• Better Business Bureau

• Consumer Product Safety Commission

What organization has a publication that provides consumers with information with buying guides, tests, and evaluations?

• Consumer Reports

• Consumer Financial Protection Bureau

• Consumer Product Safety Commission

Businesses losing customers, experiencing profit losses, and potentially claiming bankruptcy, and then shutting down and closing is caused by?

• Bad Reviews.

• Consumer-driven information.

• Hedge Funds

How can consumers most likely influence the purchases of others through the decision making process?

• They can give the same items as gifts.

• They can offer reviews on Google, Amazon, and Yelp.

• They can tell friends and family about their bad experiences with retailers.