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OLSM3110_Performance Measurements Quiz

Authored by Linh Hán

Business

University

10 Questions

Used 1+ times

OLSM3110_Performance Measurements Quiz
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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT one of the five performance objectives?

Quality

Cost

Popularity

Speed

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does the "Dependability" performance objective focus on?

Being productive

Being on time

Being flexible

Being cost-effective

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which tool is NOT used for performance measurement?

The Balanced Scorecard

Perceived User Value

Importance/Performance Matrix

SWOT Analysis

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the four key perspectives of the Balanced Scorecard?

Financial, Customer, Internal, Innovation & Learning

Financial, Employee Engagement, Product Innovation, Customer Service

Market Share, Profitability, Social Media Engagement, Cost Efficiency

Strategic Planning, Risk Management, Employee Performance, Customer Loyalty

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A hospital wants to measure patient satisfaction with their services. Under which Balanced Scorecard perspective does this fall?

Customer

Financial

Innovation & Learning

Internal

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A car dealership finds that customers highly value after-sales service, but their performance in this area is below average. According to the Importance/Performance Matrix, what should they do?

Invest resources in improving after-sales service

Reduce focus on after-sales service and invest in advertising

Lower the price of cars instead

Stop offering after-sales service

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A delivery company wants to reduce the number of packages lost in transit. Which metric should they improve?

Delivery success rate

Inventory turnover

Customer acquisition cost

Employee training hours

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