Ticket Status Quiz

What does the "In Progress" status indicate for a ticket?

• The ticket has been submitted but no action has been taken yet.

• The ticket is waiting for vendor action.

• The ticket has been started, and work is actively being done.

• The ticket has been resolved.

Which ticket status should be used when you are waiting for the ticket submitter to respond to a question?

• Waiting on Requestor

• Waiting on Vendor

• Waiting on Repair

• On Hold

Which status should be used when you are waiting for action from another internal department?

• Waiting on Vendor

• Waiting on Repair

• Waiting on District

• Waiting on Purchase Order

If a device has been sent to a vendor for repair, what status should the ticket be set to?

• Waiting on Vendor

• Waiting on Purchase Order

• In Repair (Vendor)

• Waiting on Repair

Which status should be selected when no immediate action can be taken on a ticket?

• Waiting on Requestor

• Waiting on Repair

• On Hold

• Resolved

When should a ticket be marked as Resolved instead of Canceled?

• When the issue was fixed and the teacher/student can use the technology again

• When the problem was reported by mistake or no work was needed

• When the ticket has been sitting too long without updates

• When a new device has been ordered but not yet delivered

If you are waiting for a quote to be approved, which status should be selected?

• On Hold

• In Progress

• Waiting on Requestor

• Waiting on Purchase Order

When should the status of a ticket be changed?

• When you plan to take action on the ticket

• When the action related to the status has already occurred

• When the vendor has been contacted

• When the ticket has been submitted