Practice 2

What does the speaker say about Dr.lopez

• She has changed her office hours

• She is away on vacation

• She is not accepting new patients

• She is working at a different location

What should callers do to make an appointment

• Hoil for an operator

• Leave a message

• Dial an extension

• Call back later in the day

What will happen on Monday

• Patients calls will be returned

• A medical conference will take place

• A new phone system will be installed

• The office will be closed

What is being advertised

• A cleaning company

• A computer store

• An internet provider

• An accounting firm

What does the speaker emphasize about the service

• Its reliability

• Its low prices

• Its speed

• Its ease of use

According to the speaker, what is available on the Website

• Promotional codes

• Instructional videos

• Software applications

• Customer reviews

Where does the speaker work

• At a dry cleaners

• At a bank

• At a hotel

• At a clothing

What was found

• A set of keys

• A digital camera

• A mobile phone

• A credit card

What will the listener have to show to up the item

• A hotel receipt

• A claim check

• A business card

• A passport

What is causing the delay

• The crew is stuck in traffic

• The plane has not arrived

• Weather conditions are poor

• A gate is not available