ISOM Quiz 3

What are the core functions of Operations Management?

It applies sophisticated methods to solving business problems related to designing, planning, controlling and improving operations, logistics and supply chain management processes. 

• Operations Management

• IT Management

• Organization Management

• Process Management

It is the management of operations related to the development, maintenance and support of IT systems.

• IT Operations or IT Ops

• IT Management

• IT Support

• IT Maintenance

It refers to the monitoring and administration of an organization’s information technology systems

• IT Management

• IT Operations or IT Ops

• IT Support

• IT Monitoring

Its goal is to consistently support and improve the delivery of IT services to align with the needs of the enterprise. 

• ITSM

• ILYSM

• ISOM

• ITIL

What does ITIL stand for?

• Information Technology Infrastructure Library

• Information Technology Infrastructure Literature

• Information Technical Infrastructure Library

• Informative Technology Infrastructure Library

It is a governance framework and supporting toolset developed by the Information Systems Audit and Control Association (ISACA).

• COBBIT

• COBIT

• HOBIT

• COBET

It is the act of improving business processes with structured methods and technologies – including automation and AI – to remove inefficiencies, increase quality and drive business value. 

• Process Optimization

• Progress Optimization

• Procedure Optimization

• Operation Optimization

Who developed Lean Process Management?

• Taiichi Ohno

• Taichi Ohno

• Bill Smith

• Masaaki Imai

It is a data-driven methodology that governs quality management. Its primary focus is to remove defects and variability in processes.

• Six Sigma

• DMAIC

• Lean

• Kaizen