Understanding Total Quality Management

What does TQM stand for?

• Total Quality Management

• Total Quality Measurement

• Total Quality Model

• Total Quantity Management

Which of the following is a feature of TQM?

• One-time quality checks

• Limited employee involvement

• Continuous improvement

• Static processes

What is the first step in the benchmarking process?

• Analyze current performance metrics

• Collect data from competitors

• Identify key stakeholders

• Define objectives and scope

What does FMEA stand for?

• Failure Mechanism and Effects Analysis

• Failure Mode and Effect Assessment

• Fault Mode and Effects Analysis

• Failure Mode and Effects Analysis

What is the purpose of Quality Function Deployment (QFD)?

• To improve employee satisfaction in the workplace.

• To reduce production costs without affecting quality.

• To create marketing strategies based on sales data.

• The purpose of Quality Function Deployment (QFD) is to translate customer requirements into technical specifications.

Which of the following is a benefit of benchmarking?

• Increased costs due to extensive data collection.

• Limited insights into industry trends.

• Reduced employee engagement and morale.

• Improved performance through comparison with best practices.

What does the House of Quality represent in QFD?

• The House of Quality is a financial analysis tool.

• The House of Quality focuses solely on production costs.

• The House of Quality represents the relationship between customer requirements and technical specifications in QFD.

• The House of Quality is a marketing strategy framework.

What is the main concept of Taguchi Quality Loss Function?

• The function focuses only on customer satisfaction without considering societal impact.

• Quality is solely determined by production costs.

• Quality loss is irrelevant as long as the product meets minimum standards.

• The main concept of Taguchi Quality Loss Function is that quality should be measured in terms of loss to society, which increases as the product deviates from its target specifications.

What is Total Productive Maintenance (TPM) primarily focused on?

• Enhancing product design for better aesthetics.

• Improving employee satisfaction in the workplace.

• Reducing labor costs through automation.

• Maximizing equipment productivity through proactive maintenance.

Which of the following is NOT an element of TQM?

• Continuous improvement

• Customer focus

• Strict hierarchical structures

• Employee involvement