N5 Admin and IT Theory Revision

What is a skill?

• Intelligent

• Good at IT

• Kind

• Helpful

List two qualities of an admin assistant.

• Organized and efficient

• Creative and artistic

• Introverted and shy

• Aggressive and demanding

Which of the following is a duty of an admin assistant?

• Filing

• Cooking

• Driving

Fill in the blank: Documents used in recruiting an admin assistant are ______ and Person Specification.

• Job Description

• Resume

• Cover Letter

• Reference Letter

What is good customer service?

• Providing prompt and helpful assistance to customers

• Ignoring customer complaints

• Delaying responses to customer inquiries

• Being rude to customers

One benefit of good customer service is:

• Increased customer loyalty

• Higher operational costs

• Decreased customer satisfaction

• Reduced brand reputation

What is one impact of bad customer service?

• Loss of customers

• Increased sales

• Improved brand reputation

• Higher employee satisfaction

According to HASAWA 1974, what must an employer provide for all employees?

• Safety equipment and training

• Flexible working hours

• Paid vacations

• Company car

Fill in the blank: An employee must carry out duties in a ______ manner.

• professional

• casual

• careless

• haphazard

The role of a first aider for 50-100 employees is to:

• Provide basic first aid treatment and manage emergency situations until professional help arrives.

• Conduct regular health check-ups for all employees.

• Administer medication to employees on a daily basis.

• Supervise the work environment to ensure safety compliance.