Restaurant Service Training

What is the first step a waiter should take when greeting a new table?

• Ask for their drink order immediately

• Introduce themselves and welcome the guests

• Hand out the menus and walk away

• Start clearing the table

When should a waiter check back with the table after delivering the main course?

• Immediately after serving

• After 2-3 minutes or a few bites

• Only when they call you over

• At the end of the meal

What is the best way to handle a guest complaint about their food?

• Ignore it and hope they forget

• Argue with the guest

• Apologize and offer to correct the issue

• Tell them it’s not your problem

How should a waiter present the check to the guests?

• Drop it on the table without saying anything

• Hand it to the first person you see

• Leave it at the host stand

• Place it in a check presenter and thank the guests for dining

What is the appropriate way to clear plates from the table?

• Clear plates one by one

• Clear plates as soon as each guest finishes

• Wait until everyone is finished and clear all plates at once

• Ask guests to pass their plates to you

How should a waiter handle a situation where a guest has a food allergy?

• Ignore the allergy and serve the food as usual

• Inform the kitchen and ensure the meal is prepared safely

• Tell the guest to choose something else

• Guess if the dish is safe and serve it

What is the proper way to refill drinks at the table?

• Refill drinks only when the glass is completely empty

• Refill drinks without asking the guests

• Ask the guests if they would like a refill before refilling

• Refill drinks only if the guest asks

When should a waiter offer dessert to the guests?

• Right after the main course is served

• Before clearing the main course plates

• After clearing the main course plates and presenting the dessert menu

• Only if the guests ask for it