Social Media & E-Commerce Review

Companies that complete most of their business activities by means other than the Internet are called brick-and-click businesses.

• True

• False

Both consumers and businesses benefit from the use of e-commerce.

• True

• False

Businesses have learned that there is much more competition in the global market when operating on internet because your store is open 24/7.

• True

• False

Business conducted over the Internet is also known as net-commerce.

• True

• False

Businesses that use the Internet enjoy the advantage of allowing prospective customers worldwide immediate access 24/7 to their product.

• True

• False

The Internet has resulted in the development of products that can be delivered directly to your computer such as tv shows, movies, etc.

• True

• False

Customers who purchase products from a click-only business have no way to return defective or unwanted merchandise.

• True

• False

The Internet is an example of an innovation that has led to remarkable changes in both business and marketing. True or False?

• True

• False

The Internet enabled small businesses to compete more easily with larger businesses because e-business is less expensive to start and operate. True or False?

• True

• False

Which of the following social media platforms would be the best to use for customer service?

• YouTube

• Twitter

• Wikipedia

• Instagram