Partner Support Knowledge Check #3

Which system does Partner Support have access to unlock/reset Partners log in credentials?

• Symitar

• Lobby Tracking

• Simplexes

• Meridian Link

• Truechecks

What is the difference between a debit card block for 003 or 103 reasoning code?

What are the limits for standard external transfers? 

• $2,000/transaction 

• $6,000/transaction  

• $4000/day

• Both B and C 

• Both A and C 

Which of these about giftcards is NOT true?

• Giftcard activation cost $3 at our Member Centers 

• Members can reload giftcards at any time 

• Limits for Giftcards range from $5-$1000  

• Members can use giftcards to w/d cash at an ATM.   

• Both B and D 

If a member wants their loan payment to come out of their checking account on the due date each month, the best type of EFT to set up would be a Loan Transfer record.   

• True

• False

How do we direct calls to in order to hand post a direct deposit that a member was expecting this morning? Current time is 9:15am 

• Direct partner to Payment Systems 

• Submit ACH Inquiry via FINBOA 

• Payment Systems and submit ACH Inquiry via FINBOA 

The standard temporary debit limit increases are good for 48 hours.  

• True

• False

If a member requests check registers, MCs can provide them, a Fulfillment request can be placed, or a member can purchase some through Deluxe.  

• True

• False

Closed accounts are purged out of Symitar once a year after being closed for a year and a half. 

• True

• False

What is the cost of an internal refi with no changes to the title?

• $30

• $15

• Free of charge

• $50