Partner Support Knowledge Check #3

Partner Support Knowledge Check #3

Professional Development

10 Qs

quiz-placeholder

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Partner Support Knowledge Check #3

Partner Support Knowledge Check #3

Assessment

Quiz

Professional Development

Professional Development

Practice Problem

Easy

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MHC Training

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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which system does Partner Support have access to unlock/reset Partners log in credentials?

Symitar

Lobby Tracking

Simplexes

Meridian Link

Truechecks

2.

OPEN ENDED QUESTION

3 mins • 1 pt

What is the difference between a debit card block for 003 or 103 reasoning code?

Evaluate responses using AI:

OFF

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the limits for standard external transfers? 

$2,000/transaction 

$6,000/transaction  

$4000/day

Both B and C 

Both A and C 

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of these about giftcards is NOT true?

Giftcard activation cost $3 at our Member Centers 

Members can reload giftcards at any time 

Limits for Giftcards range from $5-$1000  

Members can use giftcards to w/d cash at an ATM.   

Both B and D 

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If a member wants their loan payment to come out of their checking account on the due date each month, the best type of EFT to set up would be a Loan Transfer record.   

True

False

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How do we direct calls to in order to hand post a direct deposit that a member was expecting this morning? Current time is 9:15am 

Direct partner to Payment Systems 

Submit ACH Inquiry via FINBOA 

Payment Systems and submit ACH Inquiry via FINBOA 

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The standard temporary debit limit increases are good for 48 hours.  

True

False

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