Intro to Business Chapter 7 Review 2025

Sally has worked at TrueCom Corporation for eight years. Part of her duties involve hiring and training new employees. However, Sally is not a manager. Which of the following most likely explains why she is not considered part of management?

• Sally has not been employed at TrueCom long enough to be a manager.

• Only men can be effective managers.

• Sally does not make enough money to be considered a manager.

• Sally is not responsible for the work of other employees and does not have authority over those employees.

Which of the following is NOT an important human relations skill needed by leaders and managers?

• high level of education

• self-understanding

• communication

• team building

Just one person is MOST likely responsible for all of the management functions in a

• new small business.

• partnership.

• large corporation.

• multinational company.

Managers typically spend much of their time dealing with

• customers.

• people from other organizations.

• other managers in their own organizations.

• all of the above.

In which of the following situations should a manager use tactical management?

• when the work is routine with new challenges

• when working with part-time or temporary employees

• when employees are doing work they enjoy

• when the manager wants to improve group relations

Which of the following is probably NOT a mid-management job?

• customer service manager

• information technology manager

• marketing manager

• vice-president of human resources

Ethical behavior consists of

• the actions of individuals and groups.

• the results of actions.

• both a and b.

• neither a nor b.

Executives spend most of their time on

• planning and controlling activities.

• planning and organizing activities.

• implementing, staffing, and controlling activities.

• organizing and implementing activities.

Sources of job satisfaction include

• assignments employees do not like.

• recognition from supervisors for a job well done.

• ineffective communication.

• poor working conditions.

John, a customer service manager, has sent a memo to Brianne, one of his employees. This is an example of

• horizontal communication.

• external communication.

• vertical communication.

• oral communication.